Careers

Volunteer Corporate Credit Union (VolCorp)

Established in 1981, VolCorp is a Nashville, TN-based not-for-profit financial cooperative that serves over 330 natural person credit unions nationwide. VolCorp’s mission is to serve as the primary financial partner for credit unions by providing superior products, services, and support. For all the reasons below and much more!

We are currently recruiting for a Sr. Security Engineer

Join the VolCorp team and work with us to help nurture a culture of innovation, inclusion and collaboration across the organization.

• *Hybrid & Remote Work Environments: – Option available based on position and the location of incumbent
• *Generous time off – VolCorp offers a generous allotment of pro-rated vacation, discretionary and sick time to any part time employee who will work an average of 24 or more hours in a week. In addition, we follow the Federal Reserve guidelines with 11 holidays per year.
• *Culture – We pride ourselves on striving to maintain and achieve a culture that lives and breathes our operating principles daily. Those principles include Accountability, Vision, Trustworthiness, and Unity while remaining Results Focused. Our culture is reflected in our average length of service which is currently running at 14 years. We strive to do it right!
• *Benefits – Medical, Dental, Life, Disability, Vision, Health Reimbursement Accounts, Health Savings Account, Flexible Spending Accounts are all part of the Benefit Package for any part time employee who averages 24 or more hours per week.
• *Retirement Plans – Once you enter our retirement plans, the company will make a 3% contribution to your 401K plan and a 7% contribution to a Retirement Savings Fund Plan which is a combined total contribution of 10%. The contribution takes place even if you choose to not personally contribute. Should you choose to contribute you have contribution platforms such as Roth or tax deferred investment options. This option is available for any employee who completes 1,000 + hours in a 12 month period.
• *Community Giving – VolCorp is paired with a local charitable organization where we “give back” to the community. Paid time off provided to work with the organization and fundraisers held yearly for their benefit.
• *Sign on bonus – $1,000 sign on bonus after completion of 60 days

Position Summary

Serve as liaison and the primary contact between the member credit unions regarding all aspects of their relationship with the corporate. Receive incoming telephone calls requesting information and member service: Assist members with any and all inquiries or transactions.

Primary Responsibilities

• Answer telephone and take transactions from member credit unions, respond to inquiries, and provide effective member service.
• Responsible for incoming and outgoing wire transfers; verify dollar amount, credit union routing and transit, authorized password for destination of wire transfer.
• Receive Member Share Draft returns, stop payments, inquiries, copy requests and changes.
• Receive and maintain Corporate Share draft stop payments, returns, inquiries, copy requests and changes.
• Send new authorization forms to credit unions as requested.
• Prepare VolCorp’s check deposit and forward to Item Processing.
• Prepare and balance any foreign collection item or foreign availability voucher.
• Respond to inquiries, research and resolve issues with credit unions as appropriate.
• Entering and approving tele-transfer and electronic debit transfer requests on Ezfunds.
• Provide frontline support for VolCorp’s Internet applications.
• Adhere to all Corporates BSA and OFAC rules and policies

ADDITIONAL RESPONSIBILITIES

In addition to primary returns responsibilities, incumbent is also expected to complete extensive cross-training in other areas of Operations, including, but not limited to:

Cash Vault
Serve as liaison between member credit unions and Loomis regarding all aspects of VolCorp’s Cash Vault service. Monitor orders submitted by credit unions for each of the six vault locations. Ensure orders are filled properly by Loomis. Manage cash flow in each vault. Determine and maintain appropriate cash levels for each location while minimizing opportunity costs and Loomis expenses. Place FedCash orders and shipments to maintain appropriate cash balances.

User Administration
Perform user administration for all member-facing websites/applications (VolCorp Online, Branch Capture, etc). Ensure timely and accurate processing of authorization requests from member credit unions. Send new authorization forms to credit unions as requested. Assist with annual password mailing. Assist with annual “user audit” to ensure user roles and permissions are current and accurate.

Check Adjustments
Submit adjustments to Federal Reserve Bank, EndPoint, ViewPointe and complete journal voucher to debit/credit the credit union’s account or to clear suspense items. Make share draft and detail copies to use for backup for adjustment requests. Research discrepancies between general ledger accounts and suspense entries. Responsible for daily balancing of all Item Processing suspense accounts to ensure they are reconciled with accounting department daily. Provide specialized research information to member credit unions.

Frontline Support for Member Credit Unions
Communicate by telephone/email regarding all aspects of the credit union’s relationships with the corporate. This can include performing transactions (ACH, wire, account transfers, etc.), performing research for credit union inquiries, and providing general support for VolCorp’s websites and software.

RELATED DUTIES:

1. Assist with mass mailings as necessary.
2. Provide back-up duties for other Operations Specialist.
3. Perform related duties and special projects as assigned.
4. Adhere to company and governmental policies and regulations, including those related to Equal Employment Opportunity and Affirmative Action Plan compliance.
5. Respond to inquiries, research & resolve issues with Credit Unions as appropriate.

EDUCATION AND EXPERIENCE:

High School diploma. 1-2 years experience as a Customer Service Representative or progressive experience using electronic data processing systems or the banking industry.

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:

• Familiar with specific software programs, i.e. Excel, Share Draft Processing, CCUN system
• 10-key skills
• Knowledge of basic office equipment
• Familiar with electronic data processing equipment, personal computers and related financial software applications
• Ability to interface effectively with all levels of staff and members
• Accurate data entry skills required
• Must be detail oriented
• Knowledge of general accounting principals
• Ability to balance reports, accounts
• Effective telephone skills and etiquette

BUDGETARY RESPONSIBILITY:

N/A

PHYSICAL DEMANDS:

No unusual physical demands

FOR CONSIDERATION:

Please apply at VolCorp Career Site:

https://volcorp.pshire.com/